Siew Ming is working on demand or with a limited stock. Stocked orders are processed within 15 working days, except holidays. On demand pieces might take longer to process, depending on the extent of the project. Time will be communicated via email before the actual order.
DELIVERY TIME
The shipping time can take up to 7 days. Once your order has been processed you will receive an email confirmation with your estimated delivery date or a tracking code.
DELIVERY ZONES
Siew Ming provides with worldwide delivery service by the Swiss Post.
TRACKING NUMBER
For deliveries outside of Switzerland: Once your order has left us, you will receive an email containing a tracking code to track its progress online.
DELIVERY DELAY
Siew Ming is not responsible for any delays by delivery partners.
INCORRECT SHIPPING INFORMATION AND AMENDMENTS
Once your order has been placed, it is not possible to modify or add any items included in the order or change the recipient details or delivery address. Please note that incomplete or incorrect shipping adresses may result in your parcel being returned or abandoned. Any return shipping fees or loss of items is to be covered by the customer if this occurs.
DUTIES & TAXES
International orders are subject to the receiving country’s import fees, duties, taxes, or other fees. These funds are set by your home country’s government as per import/export regulations and charged by courier. We are not responsible for any of these duties, taxes, or other fees. If a parcel is returned to us because a customer refused to pay for any import taxes or customs duties due payable, the parcel’s refund will not include the shipping and return costs.
PAYMENT
Siew Ming accepts Mastercard, Visa, credit cards and PayPal. We do not accept American Express. For PayPal orders, these ones will only be processed once your PayPal transaction has been approved.
EXCHANGES
As each piece is made to order, items can not be returned, refunded or exchanged. To ensure that you select the correct size, please go to the Size Guide. If there are any issues with your jewelry piece, please contact mail@siewming.com
Please also feel free to ask any questions prior to ordering to avoid confusion about our products. We offer personal assistance to any customer. Contact us at mail@siewming.com
DAMAGES ON THE PURCHASE
Please send us an email within 7 business days with photos of the damaged item(s) and the original packing material visible. All damaged items will be exchanged.
Please don‘t hesitate to write us with any enquiries at mail@siewming.com.
DELIVERY TIME
The shipping time can take up to 7 days. Once your order has been processed you will receive an email confirmation with your estimated delivery date or a tracking code.
DELIVERY ZONES
Siew Ming provides with worldwide delivery service by the Swiss Post.
TRACKING NUMBER
For deliveries outside of Switzerland: Once your order has left us, you will receive an email containing a tracking code to track its progress online.
DELIVERY DELAY
Siew Ming is not responsible for any delays by delivery partners.
INCORRECT SHIPPING INFORMATION AND AMENDMENTS
Once your order has been placed, it is not possible to modify or add any items included in the order or change the recipient details or delivery address. Please note that incomplete or incorrect shipping adresses may result in your parcel being returned or abandoned. Any return shipping fees or loss of items is to be covered by the customer if this occurs.
DUTIES & TAXES
International orders are subject to the receiving country’s import fees, duties, taxes, or other fees. These funds are set by your home country’s government as per import/export regulations and charged by courier. We are not responsible for any of these duties, taxes, or other fees. If a parcel is returned to us because a customer refused to pay for any import taxes or customs duties due payable, the parcel’s refund will not include the shipping and return costs.
PAYMENT
Siew Ming accepts Mastercard, Visa, credit cards and PayPal. We do not accept American Express. For PayPal orders, these ones will only be processed once your PayPal transaction has been approved.
EXCHANGES
As each piece is made to order, items can not be returned, refunded or exchanged. To ensure that you select the correct size, please go to the Size Guide. If there are any issues with your jewelry piece, please contact mail@siewming.com
Please also feel free to ask any questions prior to ordering to avoid confusion about our products. We offer personal assistance to any customer. Contact us at mail@siewming.com
DAMAGES ON THE PURCHASE
Please send us an email within 7 business days with photos of the damaged item(s) and the original packing material visible. All damaged items will be exchanged.
Please don‘t hesitate to write us with any enquiries at mail@siewming.com.